Job Opportunities

IT Infrastructure and System Management
– Oversee server, network, and firewall management, ensuring systems are operating optimally and securely.
– Plan for system upgrades and maintenance, replacing aging IT systems and ensuring seamless operation of applications such as CCTV, Church Management System (Genesis), ACCPAC, iHRMS, and Digital Signage.
– Ensure system monitoring and performance, maintaining high-security surveillance systems and cloud services.

System and Application Support
– Provide IT support for Windows and Mac OS, troubleshooting and resolving issues on staff PCs, laptops, and mobile devices.
– Offer technical support for internal systems, ensuring timely issue resolution.

Cloud and Security Administration
– Manage Microsoft 365 services (E1, E2), including user account management for internal and external users, email systems, and security policies.
– Enforce cybersecurity policies, monitor security certificates, and ensure compliance with critical patches and security standards.
– Configure and maintain endpoint security systems, including antivirus software and Azure cloud-based security tools.

Vendor and Asset Management
– Coordinate with third-party vendors for system implementation, support, and issue resolution to ensure high-quality service delivery.
– Ensure license and inventory management, maintaining compliance with IT software licenses and tracking IT hardware and software assets.

Education & Experience

– Diploma or degree in Computer Science, Information Technology, or a related field.
– Prior experience in IT infrastructure management, server/network administration, and IT support in a fast-paced environment.
– Experience administering cloud services (e.g., Microsoft 365, Zoom).
– Proven ability to liaise and coordinate with vendors and service providers for IT-related projects.

Technical Knowledge

– Strong technical knowledge of Windows and Mac operating systems and applications.
– Understanding of cybersecurity protocols, patch management, and endpoint security tools.
– Familiarity with server and network management, including firewall configurations.

Skills & Qualities

– Excellent troubleshooting abilities, critical thinking, and problem resolution skills.
– Strong communication and interpersonal skills to collaborate effectively across departments.
– Ability to handle multiple tasks and prioritise workload efficiently.
– Capable of working independently while being an effective team player.
– Reliable, responsible, and meticulous with a proactive approach to IT management.